Questions & Answers
Q: Is this site secure?
A: Any personal information given to us will be protected. Your information will not be disclosed to any third parties and our server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect you to the fullest extent, we do not store your credit card information at any time - all of this information is stored off site on secure servers. To assist you in recognizing secure areas of our website, a small lock icon will appear in the lower right-corner of your web browser. when this icon is present, and in the locked position, you know that information on that page is secure.
Furthermore, added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
Q: How can I check the status of my order?
A: You can check the status of your order by responding to your order confirmation email. Once your product is boxed and ready we will send you another email with tracking details.
Q: How can I change my order?
A: You can send changes to firstname.lastname@example.org. Please do so as soon as possible as changes can only be made if your request is received and answered before your order is processed. Once your order is processed or shipped, no changes can be made.
Q: What payment methods do you accept?
A: We accept most major credit cards as well as payment through Paypal and Google Checkout.
Q: When do you charge sales tax?
A: Sales tax is charged only when shipping in Texas, where we have a physical presence. Sales tax rate for Ft Bend and Harris County Texas is currently 8.25% ...YEEEEEEHAAAAW!
Q: What is your shipping policy?
A: All domestic orders are shipped via UPS Ground, USPS or FedEx. The choice is yours. Rates are shown after adding products to your cart.
We do not ship multiple addresses per order. Orders are processed Monday through Friday excluding Holidays. Orders received on weekend days, holidays and after 10:00am CST will begin processing the next business day.
We will do everything in our power to get your order out the next business day and 99.999% of orders get fullfilled within 3 business days. Should there be a delay, we will contact you with details. Please note that shipping times may vary due to carrier, weekends and holidays. We retain the right to refuse shipping on any order.
Please refer to our Shipping Policy web page;
Q: Do you ship internationally?
A: Yes, we currently ship to the following countries: Canada, Australia, New Zealand, Japan, Germany, France, the United Kingdom, Switzerland, Denmark, Sweden and the Netherlands
Q: How do I return an Item?
A: Please see our Returns Page for detailed information
Q: How do I Submit a Manuscript to you?
A: Please see our New Authors Submissions Page for detailed information